Frequently Asked Questions
Here is a list of commonly asked questions we get about our business, service and products. Feel free to send in any unanswered questions to info@yinrin.com thank you.
Q: How much does International shipping cost?
A: International shipping costs vary depending on the destination. You can check the exact shipping cost at checkout by entering your address and selecting your desired shipping method.
Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping to most countries. If you are unsure if we ship to your country, please contact us for more information info@yinrin.com
Q: Can I make changes to an order I have already placed?
A: Yes, if you have any changes you would like to make in terms of shipping address we can do so within 24 hours of the order being placed.
Q: What are my shipping options?
A: We offer two types of shipping options for most countries. One option is signed shipping which will require a signiture from you at the parcels final destination. The parcel will not be left at the location until a signature is recieved. This ensures the safety of your package and allows our company to know your order is in the right hands. The second option is tracked and signed shipping, this includes a signiture at destination but a live notification update of the journey of your parcel from A to B.
Q: When will I receive my order?
A: Delivery times vary depending on the shipping method you choose and your location. Please check our shipping inforation page to get a rough estimate on durations.
Q: When will I receive my tracking number?
A: You will receive your tracking number via email once your order has been shipped.
Q: Where is Yinrin based?
A: Yinrin is based in the United Kingdom.
Q: What is the return policy?
A: All sales are currently final, however, we do accept small adjustments to orders that have not yet been processed or shipped out yet. We do apologies in advance if you are unhappy with your purchase, please do contact us as we would love to hear your feedback on improvements.
Q: How long does international shipping take?
A: International shipping times vary depending on the destination and the chosen shipping method. You can check the estimated delivery time for your order at checkout or check our shipping inforation page to get a rough estimate on durations.
Q: Are there any international Tariffs or Taxes?
A: International orders may be subject to import duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
Q: What ingredients are in the Hydrating Hair Growth Mist?
A: Here is a full ingredient list of our Hydrating Hair Growth Mist
Distilled water (aqua), Rose petal water (rosa damascena flower water), Polysorbate (sorbitan monolaurate), Jojoba oil organic (Simmondsia chinensis), Coconut Oil (Cocos nucifera oil), Aloe Vera juice (aloe barbadensis leaf juice), Glycerine, Olive Oil (Olea europaea fruit oil), Rosemary oil (Rosmarinus officinalis), Cedarwood oil (juniperus virginiana wood), Tea tree oil (Melaleuca Alternafolia Leaf Oil), Lavender Oil (Lavandula Angustifolia), Thyme Oil (Thymus Vulgaris Oil), Vitamin E (Tocopherol), Phenoxyethanol
Q: Are the ingredients used vegan?
A: Yes, all of our ingredients are vegan.
Q: Are their any Parabens in the Hydrating Hair Growth Mist?
A: No, our Hydrating Hair Growth Mist does not contain any parabens.
Q: Do you test your products on animals?
A: No, we do not test any of our products on animals.
Q: What is the shelf-life for the Hydrating Hair Growth Mist?
A: The shelf-life for our Hydrating Hair Growth Mist is approximately 12 months from the date of production.
Q: How long till I see results?
A: Results may vary depending on your hair type and the condition of your hair. Our hydrating hair mist will hydrate your hair instantly, however, hair growth results will vary from person to person. As some may see results within a few weeks, while others may need to use the product for a longer period of time.
Q: How do I use the Hydrating Hair Growth Mist?
A: You can find detailed instructions for using our Hydrating Hair Growth Mist on our website. In general, you should mist the product onto your hair and scalp, focusing on areas where you want to promote hair growth and massage for best results.
Q: What payment options do you accept?
A: We accept a variety of payment methods, including credit and debit cards, PayPal, Apple pay, Clearpay, and Google Pay.